Shipping Policy
1. General Shipping Policies
If your order includes both in-stock and made-to-order products, the order may be delayed since we usually ship everything together. We do not split or partially ship orders unless Rush Production is involved. If your order includes both Rush Production and Standard Production items, the Rush items will ship separately, according to the chosen timeline. Rush Production only applies to the products on which you select and pay for it. Choosing Rush Production for one item will not make other Standard Production items in your order get processed or shipped faster.
Production time only covers the time it takes to make and package your product. Shipping time is separate. Please plan ahead and allow enough time for both production and shipping to make sure your order arrives when you need it.
Shipping timelines are based on estimates from the carrier you choose at checkout, and we cannot control or guarantee their delivery schedules. To approximate when your order will arrive, please add your selected production time to the estimated arrival time from your chosen carrier.
We use a variety of carriers, including USPS and FedEx for domestic orders and International Priority Mail or FedEx International services for international orders. Shipping timelines are based on estimates from the carrier you choose at checkout, and we cannot control or guarantee their delivery schedules.
Once we hand your order to the shipping carrier, responsibility for it transfers to the carrier. We are not responsible for lost, stolen, delayed, or damaged shipments once they leave our facility.
We cannot modify shipping addresses after an order has been handed to the carrier.
2. Domestic Shipping Policies
All domestic orders are subject to applicable shipping charges. Shipping fees are calculated at checkout based on the selected delivery method, order size, weight, and destination. These charges are the responsibility of the customer and are non-refundable.
3. International Shipping Policies
We ship to most countries worldwide. Shipping fees for international locations are calculated at checkout based on the selected delivery method, order size, weight, and destination. These charges are the responsibility of the customer and are non-refundable.
The declared customs value will reflect the purchase price of the items only and will not include shipping charges. Customers are solely responsible for any customs duties, import taxes, tariffs, or other fees assessed by the destination country. We are not responsible for delays or added costs from customs, as we have no control over that process.